Given that
1) as a result of visiting this website, registering on our consumer assistance portal and/or sending ‘tickets’ through it, filling in forms, receiving your requests/questions, preliminary contacts, surveys and market research, and eventually establishing business relations, our company will need to collect and process your personal data;
2) for the sake of clarity, we hereby specify the following definitions stipulated in the European Regulation 2016/679:
Personal data: means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
Processing: means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.In view of the above, in accordance with Article 13 of the European Regulation 2016/679,
we hereby inform you
that the collection and processing of personal data shall be conducted by the undersigned company in compliance with the following:
a) general purposes: data shall be processed to satisfy your requests/questions, to allow you to register on our consumer assistance portal and to provide feedback to any ‘tickets’ you may have sent, as well as to properly conduct bureaucratic, accounting, fiscal, commercial and technical obligations and any mandatory company activities required by law and in any case related to this current relationship;
b) legal basis: the legal basis for processing may be constituted by the consent given for specific purposes, or, as applicable, by the need to execute a contract or pre-contractual measures adopted at your request;
c) methods: the data shall be processed using both paper-based and electronic/computer/telematic tools/supports, in full compliance with the law, according to principles of lawfulness and fairness and in a way that protects your privacy;
d) optional data provision: providing your data is optional and not mandatory;
e) consequences of refusal: refusing to provide your data or opposing their processing for the above purposes, may make it impossible for us to satisfy certain of your requests;
f) subjects or categories of subjects (recipients) to whom the data may be communicated or disseminated: the data may be communicated to third parties only in order to fulfil legal or contractual obligations or to satisfy your specific requests. Data shall not be disseminated under any circumstances;
g) persons authorised to process data: data shall be processed only and exclusively by a limited number of specially authorised company employees from the administrative, DPC and commercial sectors;
h) automated decision-making processes (e.g. profiling): no automated decision-making processes are used;
i) rights of the data subject: you have all the rights enshrined in the European Regulation 2016/679, such as the right to request access to your personal data, the right to rectify, delete and restrict processing of it, the right to oppose it being processed, and the right to data portability. You also have the right to lodge a complaint with the Supervisory Authority;
j) transfers to third countries: any transfer of personal data to a third country outside the European Union or to an international organisation shall take place on the basis of an adequacy decision made by the Commission or, in the case of transfers pursuant to Articles 46, 47 or 49, second paragraph, of the European Regulation, on the basis of appropriate and adequate safeguards;
k) data retention period: data shall be retained for the period of time strictly needed to meet the data subject's requests or in accordance with the provisions of current legislation or any contractual clauses;
l) data controller: the data controller is Coswell S.p.A., with registered office in Funo di Argelato (BO), Via P. Gobetti n. 4, here represented by its pro tempore legal representative;
m) data protection officer: the data protection officer is Dr. Juri Torreggiani, with registered office in Reggio Emilia, Via Piccard n. 16/G, tel. 0522/30.11.69, fax 0522/38.79.96: any request for clarification or information may be addressed to this officer.
This Privacy Policy may be supplemented, orally or in writing, with further elements and indications, in order to better satisfy any need you may have for information regarding ‘Privacy’ issues and to comply with regulatory developments.
Date 26/03/2025
The data controller
Coswell S.p.A.
